Overview

Gutter Muncher ("we", "us", or "our") is a locally owned and operated gutter cleaning business based in Bendigo, Victoria, Australia. We are committed to protecting your personal information and your right to privacy. This policy outlines how we collect, use, and safeguard your information when you contact us or use our website at guttermuncher.au.

By using our website or engaging our services, you agree to the practices described in this policy.

Information We Collect

We only collect information that is necessary to provide our services and respond to your enquiries. This may include:

• Your name and contact details (phone number and email address)
• Your property address for the purpose of quoting and completing work
• Details about your enquiry or service request
• Photos of your gutters or property, taken before and after each job

We do not collect sensitive personal information, financial data, or any information beyond what is reasonably required to deliver our services.

How We Use Your Information

The information you provide is used solely for the following purposes:

• Responding to your service enquiries and providing quotes
• Scheduling and completing gutter cleaning or related work
• Sending before-and-after photo documentation of completed jobs
• Communicating with you about your booking or any follow-up questions

We do not use your information for unsolicited marketing and we will never sell your personal details to third parties.

Disclosure of Your Information

We do not share, sell, rent, or trade your personal information with any outside parties. Your information remains with Gutter Muncher and is used only in connection with the services we provide to you.

In the unlikely event that we are required by law to disclose your information, we will do so only to the extent required and will notify you where permitted.

Website Analytics

Our website may use Google Analytics and Google Tag Manager to collect anonymised data about how visitors interact with our site. This information helps us understand which pages are most useful and improve our online presence. No personally identifiable information is collected through these tools.

You may opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.

Cookies

Our website may use cookies to improve your browsing experience. Cookies are small text files stored on your device that help us remember your preferences and understand how our site is used. You can disable cookies through your browser settings at any time, though some features of our site may not function as intended as a result.

Data Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, and disclosure. Your information is stored securely and access is limited to those who need it to deliver our services.

Your Rights

Under the Australian Privacy Act 1988 and the Australian Privacy Principles, you have the right to:

• Request access to the personal information we hold about you
• Request that we correct any inaccurate information
• Request that we delete your information, where it is no longer required

To make any of these requests, please contact us directly using the details below.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or applicable law. Any changes will be published on this page with an updated revision date. We encourage you to review this policy periodically.

Contact Us

If you have any questions or concerns about this privacy policy or the way we handle your personal information, please get in touch: